Episode 65: My Chatbot's Better Than Yours

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This is a podcast episode titled, Episode 65: My Chatbot's Better Than Yours. The summary for this episode is: There are hundreds of thousands of chatbots out there, but they aren't all created equally. In this episode, Jon Prial welcomes Amanda Robinson, who leads conversational marketing strategy, interaction design and customer success at Automat.ai. Together, they discuss why brands are making the move to chatbots, what they need to do to get it right, and how you can objectively determine whether a bot is working the way it should.

DESCRIPTION

There are hundreds of thousands of chatbots out there, but they aren't all created equally. In this episode, Jon Prial welcomes Amanda Robinson, who leads conversational marketing strategy, interaction design and customer success at Automat.ai. Together, they discuss why brands are making the move to chatbots, what they need to do to get it right, and how you can objectively determine whether a bot is working the way it should.