PolyAI’s Nikola Mrkšić on making a voice assistant people love
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DESCRIPTION
In this episode of the Georgian Impact Podcast, we talk to PolyAI CEO and co-founder Nikola Mrkšić.
PolyAI is a conversational AI company spun out of University of Cambridge research that builds voice assistants at scale in multiple languages. You'll get a helpful breakdown of the challenges of building conversational AI, what makes PolyAI different, and you’ll hear a demo of the tech in action.
You’ll Hear About:
● Nikola Mrkšić and PolyAI’s vision
● The accuracy needed to ensure customers don’t become frustrated
● How PolyAI has surpassed previous generations of voice tech
● Mapping non-linear customer journeys
● How PolyAI develops conversation depth with their clients
● How outbound calls differ
● The ways in which PolyAI differentiates itself
● Having the voice match the brand
● Where Nikola sees voice tech going in five years
Today's Host
![Guest Thumbnail](https://files.casted.us/70a43538-7e71-41b1-bd46-a1e5f45b1ea9.jpg)
Jon Prial
![Guest Thumbnail](https://files.casted.us/c4b6a3ee-805e-4e37-acb7-6067e53267ee.jpg)
Jessica Galang
Today's Guests
![Guest Thumbnail](https://files.casted.us/0a32c1b7-92b3-4a7a-b403-2c30512c4b0f.png)